Professional servicing, emergency support and smart Perth route booking for Italian and premium coffee machines.
Booking Summary
Selected serviceNo service selected
Service price$0
Urgency / priorityStandard route booking
Priority surcharge$0
Pickup optionWorkshop drop-off
Pickup price$0
Preferred dateNot selected
Preferred timeNot selected
Service suburbNot selected
Recommended routeSelect suburb
Smart diagnosisNot selected
Estimated job durationNot calculated
Client preparationNot completed
Location allowanceIncluded in estimate
Estimated total$0
Parts are not included. Estimated price includes location-based service allowance where applicable. Final pricing may vary depending on machine condition, parts required, and any additional labour approved by the customer. Emergency, same-day and after-hours requests are subject to availability and final confirmation.
Service Payment Options
No upfront payment is required to request a standard service booking. After the service is completed, the final invoice can be paid by secure Stripe payment link or by bank transfer.
No card details are entered or stored on this website. PayPal is not offered.
The final invoice may include labour, parts, location-based service allowance, and GST where applicable.
Service Terms & Conditions
Before proceeding with your booking, please review and accept our Service Terms & Conditions.
Additional repairs, parts, or labour exceeding AUD $100 above the original booked service cost will be quoted and require customer approval before proceeding.
Service Terms & Conditions
Domestic Coffee Machine Service – What Is Included
The standard domestic coffee machine service is designed to maintain the machine in safe operating condition, improve performance, and identify visible faults or wear.
External and internal inspection of the machine.
General safety inspection.
Inspection for visible leaks or damaged components.
Cleaning of accessible internal components.
Group head cleaning and backflushing where applicable.
Cleaning or inspection of shower screens and seals.
Steam wand cleaning and testing.
Pressure and temperature operational check.
Pump functionality check.
Basic grinder inspection and calibration if included in the booking.
Water flow inspection.
Inspection of hoses and fittings.
Descaling
Functional testing after servicing.
General performance check.
What Is Not Included in a Standard Service
Replacement parts.
Major disassembly or rebuilds.
Boiler removal.
Electrical rewiring.
Extensive descaling procedures.
Water filtration replacement systems.
Grinder burr replacement.
Cosmetic restoration.
Damage caused by misuse or neglect.
Repairs to previously modified equipment.
Commercial certification inspections.
Additional labour exceeding included service time.
Pickup and delivery unless specified.
Commercial Coffee Machine Service – What Is Included
The commercial coffee machine service is designed for cafés, restaurants, offices, hospitality venues, and business premises using commercial espresso equipment.
General inspection of the commercial coffee machine.
Operational safety inspection.
Group head inspection and cleaning.
Backflushing and cleaning of accessible brewing components.
Steam wand and hot water outlet inspection.
Pump, pressure, temperature, and boiler operation check.
Visual inspection for leaks, worn seals, scale, corrosion, or damaged components.
Inspection of hoses, fittings, gauges, and accessible internal parts.
Grinder inspection and basic calibration where included in the booking.
Water filtration and water quality assessment where applicable.
Functional testing after servicing and recommendations for preventative maintenance or further repairs.
What Is Not Included in a Standard Commercial Service
Replacement parts.
Major rebuilds or full machine restoration.
Boiler removal or full boiler rebuild.
Extensive descaling procedures.
Major electrical repairs or rewiring unless specifically quoted.
Plumbing modifications outside the coffee equipment.
Grinder burr replacement.
After-hours, weekend, or emergency attendance unless booked separately.
Additional labour exceeding the included service time.
Repairs caused by misuse, poor maintenance, water quality, scale, or third-party modifications.
Commercial Breakdown / Fault Diagnosis
Where a commercial customer books a breakdown, fault diagnosis, or urgent service, the initial service may focus on identifying the issue and restoring the machine where practical. If further repairs, parts, or additional labour are required, the customer will be informed and approval will be requested before proceeding where reasonably possible.
Additional Repairs & Approval Process
If replacement parts, additional labour, or further repairs exceed AUD $100 above the original booked service cost, the customer will be contacted and provided with a repair quotation or estimated additional cost. Approval may be requested by phone, SMS, email, or another agreed communication method before proceeding.
If the customer declines the additional repair work, the original service charge remains payable. Diagnostic and labour charges already completed remain applicable. The machine may be returned in partially operational or non-operational condition depending on the identified fault. The Company is not responsible for unresolved faults where repair approval has been declined.
Service Fees & Payment
Standard service pricing includes up to one (1) hour of labour unless otherwise stated.
Additional labour beyond the included period is charged at the Company's standard hourly rate.
Additional charges may apply for parts, consumables, location requirements, parking, after-hours work, weekend or public holiday work, emergency priority call-outs, waiting time, or special equipment requirements.
Payment is due immediately upon completion of the service unless otherwise agreed in writing.
Payment may be made by secure Stripe payment link or bank transfer. Card details are not entered or stored on this website. PayPal is not offered.
Ownership of supplied parts remains with the Company until full payment has been received.
Cancellation & Rescheduling
Customers must provide at least 24 hours notice for standard bookings and 3 hours notice for emergency or priority bookings.
Cancellation fees may apply where technicians are already dispatched, parts have been ordered, access is denied upon arrival, or the customer is unavailable at the scheduled time.
Emergency call-out cancellations after technician dispatch may incur the full call-out fee, location-based service allowance, or minimum labour charges.
Important Notes Regarding Domestic Machines
Older machines may contain worn or fragile components.
Internal scale build-up may not be fully visible before disassembly.
Some faults only become apparent during servicing.
A standard service does not guarantee restoration to "as new" condition.
Additional repairs may be recommended after inspection.
Warranty, Water Quality & Liability
Warranty coverage does not apply to consumables, user damage, incorrect operation, water quality issues, scale damage, power surges, lack of maintenance, unauthorised modifications, or external environmental conditions.
Damage caused by hard water, scale build-up, corrosion, poor filtration, or incorrect water pressure is not covered under service warranty.
Commercial downtime, business interruption, or loss of revenue are not recoverable from the Company.
To the maximum extent permitted by Australian Consumer Law, the Company's liability is limited to re-performing the service, repairing the affected workmanship, or refunding the relevant service amount.
Workshop Storage & Uncollected Equipment
Equipment left at the workshop must be collected within the agreed timeframe.
Storage fees may apply after fourteen (14) days unless otherwise agreed.
Uncollected equipment remaining unpaid or uncollected for more than ninety (90) days after written notification may be disposed of, recycled, or sold in accordance with applicable Western Australian laws to recover outstanding storage, repair, and administrative costs.
Privacy & Governing Law
Customer information is handled in accordance with applicable Australian privacy laws and will not be sold to third parties. These Terms & Conditions are governed by the laws of Western Australia and applicable Australian laws.
Step 5 – Submit Booking Request
Once your appointment preference has been selected, please submit your booking request.
The website will email the booking automatically to Italian Coffee Specialist and send the customer a confirmation copy with the accepted Service Terms & Conditions.
Your booking request summary is ready. Step 5: select your appointment preference and submit your booking request. Once confirmed, Italian Coffee Specialist and the customer will receive the email confirmation.
Booking Request Submitted
Your service booking request has been submitted and your appointment preference has been recorded.
A copy of your booking details and accepted Service Terms & Conditions has been sent to Italian Coffee Specialist and to the customer email.
Thank you. You can now continue browsing the website.
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Warranty & Consumer Guarantees
Products are covered by applicable Australian Consumer Law guarantees. Additional warranty or manufacturer terms may apply depending on the product purchased.
Full warranty and consumer guarantee details are provided at purchase and within our Terms & Conditions.
