Collection Notice
This notice applies when you submit an enquiry, request a service booking, build a coffee setup, ask for a quote, or contact Italian Coffee Specialist through this website.
What we collect
We may collect your name, email, phone number, suburb/address, postcode, selected products, setup/cart selections, machine details, service details, preferred communication method, appointment details, notes and message content. If you choose to provide a photo/video link, we may collect and use that link to understand the service request.
Why we collect it
We collect this information to respond to your enquiry, prepare a quote, confirm product availability, arrange delivery or service, process order details and provide customer support.
What happens if you do not provide it
If you do not provide required contact or order details, we may not be able to respond, prepare an accurate quote, arrange service, or process an order.
Who we may share it with
We may share relevant information with suppliers, freight providers, payment processors, installation/service contractors, appointment booking providers, messaging providers and IT providers where necessary to complete your request.
Third-party services
Depending on how you contact us or book a service, information may be handled through email, WhatsApp/Meta, Calendly, Stripe for secure payment links, bank transfer/invoicing systems, website hosting, analytics tools if enabled, and any file sharing service used for links you provide.
Card details are not entered or stored on this website. Card payments, where available, are handled through a secure Stripe payment link. Bank transfer may also be offered by invoice. PayPal is not offered.
Local browser storage
This website may store setup selections, booking progress, customer area details and cookie preferences in your browser using cookies or local storage. You can clear this information through your browser settings.
Service updates and marketing
Booking confirmations, service updates and approval messages are sent to manage your request. Promotional or marketing messages will only be sent where permitted by law or with consent, and will include a clear way to unsubscribe or opt out.
Privacy Policy
Our Privacy Policy explains how to access or correct your information and how to make a privacy complaint. You can read it here: Privacy Policy.